Medication Policy

Last updated: 22/9/26

This Medication Policy explains how Home from Home Boarding Maghull handles medication support for pets during home boarding, home visits, dog walking, feeding visits and medication visits.

Medication support is only available by prior agreement and must be discussed before a booking is confirmed.

  1. Who We Are

Home from Home Boarding Maghull provides dog walking, home boarding and home pet visit services in Maghull, Liverpool and surrounding areas.

Business name: Home from Home Boarding Maghull

  1. Our Approach

We understand that some pets need regular medication, supplements or treatment as part of their normal care routine.

Where suitable and agreed in advance, we may be able to support with medication during a visit, walk, boarding stay or agreed care period.

We will always aim to handle medication carefully, calmly and responsibly.

  1. Prior Agreement Required

Medication support must be agreed before the service begins.

Owners must tell us about any medication, supplements, treatments or health needs at the time of enquiry or before the booking is confirmed.

We reserve the right to refuse medication support if we do not feel comfortable, trained, confident or able to administer it safely.

  1. Written Instructions

Clear written instructions must be provided by the owner before medication support begins.

Instructions should include:

Pet’s name
Medication name
Reason for medication, where relevant
Dosage
Time medication should be given
How medication should be given
How often medication should be given
Storage instructions
Any possible side effects or concerns to watch for
Vet details
Emergency contact details

If instructions are unclear, incomplete or conflicting, medication may not be given until clarification is received.

  1. Original Packaging

Medication should be supplied in its original packaging where possible.

Packaging should clearly show the pet’s name, medication name, dosage instructions and veterinary or pharmacy label where applicable.

Loose tablets, unlabelled medication or medication in unclear containers may be refused.

  1. Owner Consent

Medication will only be given with the owner’s consent and clear instructions.

By asking us to provide medication support, you confirm that you have permission to use the medication for that pet and that the instructions provided are accurate and current.

  1. Veterinary Instructions

Where medication has been prescribed by a vet, it must be given according to the vet’s instructions.

We will not change dosage, timing or method of administration unless instructed by the owner following veterinary advice.

We do not diagnose conditions, recommend medication, alter treatment plans or provide veterinary advice.

  1. Medication Records

Where medication is given, we may keep a record of:

Date
Time
Medication given
Amount given
Who gave the medication
Any issues, refusal, sickness or concerns noticed

These records may be kept as part of the pet’s care records.

  1. Missed or Refused Medication

If a pet refuses medication, spits it out, vomits shortly after taking it, or if we are unable to give the medication safely, we will contact the owner or emergency contact as soon as possible.

We will not force medication in a way that may cause distress, injury or risk to the pet or ourselves.

  1. Medication Visits

Medication visits are charged at the current advertised rate.

A medication visit may include administering agreed medication, checking the pet’s general wellbeing, fresh water, feeding where agreed and a short comfort check.

Medication visits must be arranged in advance and are subject to availability.

  1. Storage

Owners must provide any storage instructions, such as whether medication must be kept refrigerated, kept dry, kept away from light or kept at room temperature.

We will take reasonable care to store medication safely and according to the instructions provided.

  1. Controlled or Specialist Medication

Some medication may require specialist handling, timing, training or administration.

We reserve the right to refuse any medication that we believe is unsuitable for us to administer.

This may include injections, complex medication routines, controlled drugs, medication requiring specialist veterinary skill, or any medication where there is a higher risk if given incorrectly.

  1. Emergency Medication

Emergency medication, such as medication for seizures, allergies or other urgent conditions, must be discussed in detail before any booking is accepted.

Owners must provide clear written instructions and confirm when emergency medication should be used.

We reserve the right to refuse care if we do not feel able to safely manage the pet’s medical needs.

  1. Illness or Change in Condition

If a pet appears unwell, distressed, injured or shows a change in condition while in our care, we will contact the owner or emergency contact as soon as possible.

If we believe urgent veterinary help is needed and we cannot contact the owner quickly, we may seek veterinary advice or treatment in the pet’s best interests.

The owner is responsible for any veterinary fees, treatment costs, transport costs or related expenses.

  1. Owner Responsibility

The owner is responsible for providing accurate information, correct medication, clear instructions, emergency contacts and up-to-date vet details.

The owner must tell us immediately if medication changes, dosage changes, the pet’s condition changes or the medication is stopped.

  1. Refusal of Medication Support

We may refuse or stop medication support if:

Instructions are unclear
Medication is not labelled
Medication is not supplied correctly
The pet becomes distressed or unsafe
The pet refuses medication repeatedly
The medication appears unsuitable or expired
We are not comfortable administering it
The pet’s health needs are beyond what we can safely manage

  1. Liability

We will take reasonable care when giving agreed medication according to the instructions provided.

However, we are not responsible for problems caused by incorrect owner instructions, undisclosed health issues, incorrect medication supplied, changes not communicated to us, expired medication, unclear dosage information or circumstances beyond our reasonable control.

  1. Updates to This Policy

We may update this Medication Policy from time to time.

The latest version will always be available on our website.