Privacy Policy

Last updated: 22/9/26

This Privacy Policy explains how Home from Home Boarding Maghull collects, uses and protects personal information when you visit our website, contact us, make an enquiry or use our dog walking, home boarding or home pet visit services.

We are committed to protecting your privacy and handling your personal information carefully, securely and lawfully.

1. Who We Are

Home from Home Boarding Maghull provides dog walking, home boarding and home pet visit services in Maghull, Liverpool and surrounding areas.

Business name: Home from Home Boarding Maghull

For the purpose of data protection law, we are the data controller for the personal information we collect and use.

2. Information We Collect

We may collect the following information when you contact us, complete a form, make an enquiry or book a service:

Your name
Your phone number
Your email address
Your home address, where needed for pet visits, pick-up or drop-off
Your pet’s name, age, breed and general routine
Information about your pet’s behaviour, health, medication, feeding routine and care needs
Vet details and emergency contact details
Booking dates, service requests and payment information
Messages you send to us by website form, WhatsApp, text, email or social media

We only collect information that is needed to respond to your enquiry, provide our services, keep pets safe and manage bookings properly.

3. How We Use Your Information

We use your information to:

Respond to enquiries
Arrange meet and greets, assessments and bookings
Provide dog walking, home boarding and home pet visit services
Understand your pet’s care needs, routine, behaviour and medical requirements
Contact you about bookings, changes, updates or emergencies
Send pet updates where agreed
Keep appropriate care records
Process payments and manage invoices
Improve our services and customer experience
Meet legal, insurance or regulatory requirements

We do not sell your personal information.

4. Lawful Basis for Using Your Information

We use personal information under the following lawful bases:

Contract: to provide the service you have requested or to take steps before providing that service.

Legitimate interests: to manage enquiries, bookings, customer communication, service records, business administration and safety.

Legal obligation: where we need to keep records or provide information to comply with the law.

Consent: where we ask for your clear permission, for example for marketing messages, photos or testimonials.

You can withdraw consent at any time where consent is the lawful basis being used.

5. Pet Health, Medication and Behaviour Information

Some information about your pet may include health, medication or behaviour details. We collect this information so we can care for your pet safely and responsibly.

Medication will only be supported by prior agreement and with clear written instructions from the owner.

6. Photos, Updates and Testimonials

We may ask for permission to take and use photos or videos of your pet for owner updates, social media, our website or promotional use.

We will only use your pet’s image publicly if you have given permission. You can ask us to stop using future images at any time.

If you provide a review or testimonial, we may display it on our website or social media. We will not include your full personal details unless agreed.

7. Who We Share Information With

We may share your information only where necessary, such as with:

A vet in an emergency
An emergency contact provided by you
Payment providers, if card or online payments are used
Website, email, hosting or booking system providers
Insurance providers, professional advisers or authorities where required

We only share information when there is a valid reason to do so.

8. How Long We Keep Information

We only keep personal information for as long as needed.

Enquiry information may be kept for up to 12 months.
Customer and booking records may be kept for up to 6 years for business, tax, insurance or legal reasons.
Pet care forms may be kept while you are an active customer and for a reasonable period afterwards.
Marketing consent records are kept until you unsubscribe or withdraw consent.

9. How We Keep Information Safe

We take reasonable steps to keep personal information secure. This may include password protection, secure devices, limited access to information, secure storage of paper records and using trusted service providers.

No method of online communication is completely risk-free, but we aim to protect your information and use it responsibly.

10. Your Rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

Ask what information we hold about you
Ask for incorrect information to be corrected
Ask for your information to be deleted in some circumstances
Ask us to restrict how we use your information
Object to certain uses of your information
Withdraw consent where consent is being used
Ask for a copy of your information

To make a request, please contact us using the details above.

11. Marketing

We will only send marketing messages if you have agreed to receive them or where the law allows us to contact existing customers about similar services.

You can opt out of marketing at any time by contacting us.

12. Cookies and Website Tracking

Our website may use basic cookies to help it work properly and improve the user experience. We may also use analytics tools to understand how visitors use the website.

For more information, please see our Cookie Policy.

13. Third-Party Links

Our website may contain links to third-party websites, such as social media pages or payment providers. We are not responsible for the privacy practices of those websites.

14. Complaints

If you have any concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection.

ICO website: www.ico.org.uk

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.